1. Ordering Methods:

• Order securely online by browsing the product categories on this site and adding items to your shopping cart. This is our preferred ordering method. All orders are received immediately upon successful checkout and you will receive confirmation of your order by email.
• Order by phone at 336-226-3050

2. Payment options:

• American Express
• Visa
• Mastercard
• Discover

3. Shipping Methods:

• Most orders are sent via United Parcel Service (UPS). All shipments are sent to your specified location. Your order should be inspected upon receipt and if any damage is seen, this should be noted on the shipping paperwork.

4. Cancellation Policy:

• All orders are processed individually and manufactured once your order has been received. For this reason, orders cannot be cancelled after production has been started.

5. Delivery Time:

• Since we manufacture to order, shipping is not immediate. Shipping time is generally 10 to 15 business days after receipt of order.

6. Product Warranty:

• Questra warrants that our products will arrive free from defect at your specified location. Any problems should be immediately brought to our attention either through the web site (www.questrainc.com) or by calling 336-226-3050.

7. Secure Server

• Your personal information is password-protected for your privacy and security. In certain areas Questra uses industry-standard SSL-encryption to protect data transmissions. Questra is certified by GeoTrust.